Deployment Options
Carsley and Associates offers two popular deployment models for the Service Request
System. The more popular model has us fully managing a SRS instance on one of our
powerful servers, just for you and your company. A second option is to self-host
your instance of SRS in your own datacenter. Below is a handy comparison table of
the different deployment models:
|
|
Managed SRS Model
|
Self-Hosted SRS Model
|
|
Download Size |
0 KB |
Up to 50 MB |
Install
Time |
None! We will install your dedicated instance on one of our servers. |
Varies; An experienced computer user can install SRS in 15 – 30 minutes. |
|
Updates |
Included in price; automatically installed as available. |
$200 to access updated files if your support contract has expired; update must be
manually installed |
|
Reliability |
Guaranteed 99.5% uptime; redundant power; redundant connections; redundant off-site
backup; we handle all system administration |
Varies depending on your environment; you are responsible for system administration |
|
Payment |
Reduced upfront costs; no contract required |
Pay full price up front; support contract required for access to updates; no monthly
bill |
|
Licensing |
Pay per user per month; add/remove users at any time |
Buy one permanent license per user |
|
Price |
1-5 Users |
FREE* |
1 User License† |
$120 |
|
|
6-20 Users |
$12 / User / Month |
10 User Licenses†
|
$900 |
|
|
21-35 Users |
$10 / User / Month |
100 User Licenses† |
$8,000 |
|
|
36 – 50 Users |
$8 / User / Month |
†Mix and match single licenses and
multi-license packs as necessary |
|
|
51+ Users |
$7 / User / Month |
|
|
*Limited to 3 projects and 1000 service
requests |