Features

General

• Access the system from anywhere there is an Internet connection
• No need to install any software
• Start using the system immediately
• Easily link to the system from your own site.
• Speed optimized design minimizes download times.
• Your company name appears at the top of the page.
• Complete audit trail / history of each change to a request.
• Simple user administration to quickly add new project and users.
• File Uploads can be attached to a service request.
• Have the system send you a reminder notice on a selected date.
• Show or hide tasks from clients/customers.
• Online help

Secure Login

• User can request their password to be sent to their email address if they forget it.
• User can change their own password.
• User can save their username and password to their own browser with a cookie.
• A coded link can be added to your custom applications allowing the users to report issues as “Guest” without having to create user names for each user.

Time Entry (Coming Very Soon)

• Easy to install windows application that runs on your own PC and connects directly to the web service request system.
• Can be used online and offline.
• Can be used to directly enter “Actual” time for a service request.
• Imports timer lists from QuickBooks.
• Creates timer export file for QuickBooks.
• Additional import and export file formats can be supported upon request.
• Print feature to allow for management approval of time prior to submission.

Project/Tasks List

• Ability to select all, select none, or individually select and print service requests.
• Query and sort service request by a wide range of criteria including Date Range, Open, Closed, All, My Submissions, My Assigned, and current Status/Resolution.
• Advanced text search to quickly find a text string.

Reports

• Status Report

           1) Assigned Request
           2) Work In Progress
           3) Recently Completed Request
           4) Outstanding Issues

Release Report

• List of all tasks completed for a "fix version".

Past Due Report

• See all upcoming or past due tasks for a given data.

Security

Client

• Submit "Change Request"
• "Report Defect and/or Bug"
• Limited to certain fields
• Can’t change request after it is submitted
• View status of their own request at any time
• View status of "public" request as well
• Add additional messages to a task at any time
• Upload a file to a request at any time

Programmer/Assignee

• All of Client plus…
• Update status of request
• Update Percent Complete of request
• Update Resolution to task
• Enter additional tasks
• Enter reminders

Project Admin/Manager

• All of Programmer plus…
• Assign tasks
• Set estimated due date
• Set estimated time
• Set priority of task
• Delete service request
• Administrator
• All of Project Manager plus…
• Add/delete projects
• Add/delete users